If a mitten has fallen off your Caroler, try rolling up the very end of the mitten then sliding it under the cuff. Unroll the end and either pin or glue it in place.

If a shoe has fallen off, use a little bit of white craft glue to secure the shoe to the base. If a shoe is broken, please contact us and we will send you a new shoe as soon as possible. Please note that a broken boot must be returned to the factory for repair.

A scuffed shoe can be fixed with black permanent marker.

Small chips on the base can be smoothed with a nail file and colored in with a felt-tip marker.

We’re happy to offer an accessory replacement service for carolers purchased directly from Byers’ Choice within the past two years.

Because our designs change over time, we’re unable to replace accessories for carolers more than two years old. For eligible, current designs, please contact us by phone or email with your request, and we’ll do our best to help.

If an accessory is available, a flat fee of $12.99 will apply to cover the cost of the accessory, shipping, and handling.

Please note that, in some cases, we may not be able to provide an exact match if an accessory is currently in use in our production process. If that happens, we’ll let you know before moving forward.

If the paint is scratched on a Caroler Face or Base, you might be interested in our Caroler Touch-Up Kit which includes bottles of black, flesh and green paint.

To return cheeks to a rosy color, apply some powder blush with a soft cotton-tipped applicator.

To curl a scroll, roll the end around a round pencil.

Many accessories that become unattached can be fixed by applying a small amount of white craft glue

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